FIRMAN COMMUNITY SERVICES
		JOB DESCRIPTION

DIVISION:                EDUCATIONAL AND FAMILY SERVICES

PROGRAM:             CHICAGO FAMILY CASE MANAGEMENT

JOB TITLE:              CASE MANAGER

REPORTS TO:         PROGRAM DIRECTOR

Basic Responsibilities:
Case Manager provides direct, individual, and group case management services to clients within the agency.  Assesses the social service needs of assigned clients whose needs are of moderate complexity.  Handles each case within the policies, procedures, and practices of the agency.  Works under general supervision of the Program Director.

Typical Duties:

• Carries a caseload of moderate complexity which is representative of the cases contracted to the agency.  Performs social work services involving the application of social work principles and theory in serving clients within the agency or contracting agencies.
• May be assigned to complete a comprehensive in-home assessment or reassessment of assigned cases within the guidelines established by the agency.
• Performs a variety of case management duties, such as, conducting interviews with clients and other appropriate persons for purposes of formulating treatment plans for cases of moderate complexity.
• Develops a written service plan for each assigned case.  Utilizes basic case management methods and techniques to achieve effective treatment goals.
• Increases analytical and psycho/social diagnostic skills and resourcefulness in developing case management processes.
• Contacts courts or other social service agencies regarding client situations, for the purpose of making interagency referrals.  Provides linkage of clients to appropriate resources in accordance with specified referral procedures.
• Develops and maintains close working relationships with other social agencies and community organizations in the area.  Carries out an increasing role in interpreting the services of the agency to the community and in assisting clients to utilize all available resources in the area.
• Identifies and reports gaps in client services to Director.  Reports progress on caseload to Director and performs record keeping functions as required by agency.
• Authorizes payment of limited amounts of financial assistance to clients in caseload with approval of Director.
• Participates in work of agency standing committees.  May be requested to participate or provide assistance in other groups or other special assignments.
• Attends professional development and training sessions within and outside of the agency as well as other local professional workshops to enhance job skills and understanding of social service programs.
• Collaborates with Director and appropriate specialist or consultants on specific case related problems.
• Performs other tasks as assigned by Director.

Qualifications:

• Successful completion of the requirements for a Bachelor’s degree in social work, psychology, or sociology from an accredited college or university.
• At least two years experience in the field.
• Must demonstrate cultural competence and responsiveness to population being served.