FIRMAN COMMUNITY SERVICES
		JOB DESCRIPTION

DIVISION:          MATERNAL CHILD HEALTH

PROGRAM:        SUBURBAN MATERNAL CHILD HEALTH SERVICES

JOB TITLE:       BI-LINGUAL CASE MANAGER

REPORTS TO:  PROGRAM DIRECTOR

Basic Responsibilities:
Bi-Lingual Case Managers provides the direct, individual, and group case management services to expectant moms with pre and post-natal care and child health services to their baby 0-1.  Additionally, Bi-Lingual Case Managers assesses the social service needs of assigned clients whose needs are of moderate complexity and handles each case within the policies, procedures and practices of the agency and works under general supervision of a Supervisor and/or Program Director.

Typical Duties:

• Carries a caseload of moderate complexity that is representative of the cases contracted to the agency.  Performs social work services involving the application of social work principles and theory in servicing clients within the agency or contracting agencies.
• Complete a comprehensive in-home assessment or reassessment of assigned cases within the guidelines established by the agency.
• Performs a variety of case management duties, such as, conducting interviews with clients and other appropriate persons for purposes of formulating treatment plans for cases of moderate complexity.
• Develops a written care plan for each assigned case.  Utilizes basic case management methods and techniques to achieve effective treatment goals.
• Increases analytical and psycho/social diagnostic skills and resourcefulness in developing case management processes.
• Contact other social service agencies regarding client situations, for the purpose of making inter-agency referrals.  Provides linkage of clients to appropriate resources in accordance with specified referral procedures.
• Develops and maintains close working relationships with other social service agencies and community organizations in the area.  Carries out an increasing role in interpreting the services of the agency to the community and in assisting clients to utilize all available resources in the area.
• Identifies and reports gaps in client services to Supervisor/Director.  Reports progress on caseload to Supervisor/Director.  Performs record keeping functions as required by agency.
• Participate in “Outreach Activities” as assigned by the Supervisor and/or Program Director.
• Participates in work of agency standing committees.  May be requested to participate or provide assistance in other groups or other special assignments.
• Attends professional development and training sessions within and outside of the agency as well as other local professional workshops to enhance job skills and understanding of social service programs.
• Collaborates with program Supervisor/Director and appropriate specialist or consultants on specific case related problems.
• Performs other tasks as assigned by Supervisor/Director.

Qualifications:

• Successful completion of the requirements for a Bachelor’s degree in social work, psychology, or sociology from an accredited college or university.
• Ability to speak English and either Spanish/Arabic/Polish/Russian/Hindi/French/Mandarin.
• At least two years experience in the field.
• Must demonstrate cultural competence and responsiveness to population being served.
• Must have driver’s license and a car with insurance.
• Ability to work some Saturdays.
• Must pass criminal background checks.
• Must pass pre/post drug tests.
• Strong analytical, verbal, written and computer skills a must!